Resolving neighbour disputes

Reporting disputes with neighbours and incidents of anti-social behaviour (ASB) directly to the police, a landlord or other agencies can sometimes make a situation worse. So as a first step think about whether you can sort the problem out by talking to the person perpetrating the ASB as they may not realise they are being anti-social.

Resolving neighbourhood disputes

• Talk through your problem first with a friend or relative as this can sometimes help make the issue clearer in your mind
• Before you approach your neighbour to discuss the issue, think about what you want to say and what you would like to achieve
• Be clear about the problem, try and explain how you feel and how it is affecting you and/or your family
• Most people do not realise they are causing a problem, so you may find they are reasonable if you talk to them about it
• Try to remain calm as you are more likely to get a positive response
• Be willing to listen if your neighbour says they have a problem with your behaviour and be prepared to negotiate and compromise, you may find you can resolve your differences together
• Avoid interrupting when they are speaking and try to reach an understanding with your neighbour that suits you both
• Make sure you keep a note of any discussions you have with your neighbours including dates and times they take place and any agreements made as this information may be needed at a later date.
• Explain what is upsetting you, it is helpful to give times, dates and examples and explain how it affects you and your family, rather than just complain about it
• Remember that your neighbour may have problems and concerns that you are not aware of
• If speaking to your neighbour doesn't stop the problem, independent free mediation may help

However, if you have experienced violence or harassment in the past or feel threatened by your neighbour you should not try to sort the issue out yourself. Also, if you are aware that your neighbour may have vulnerabilities that could affect their behaviour the best thing to do is contact the police or, if applicable, the relevant Social Housing Provider or local authority community safety team.